Refund & Return Policy
Effective Date: September 20, 2025
At Saporito’Ohs, we value your satisfaction and strive to deliver the highest quality products. If you are not completely happy with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
Products can be returned within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Perishable goods (like chocolates and food items) are non-returnable unless they arrived damaged, defective, or incorrect.
2. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
We may ask for photographs of the product and packaging for verification.
Once approved, we will issue a replacement or a full refund, as per your preference.
3. Refund Process
Refunds will be processed to your original method of payment within 5–7 business days after inspection/approval.
Shipping charges are non-refundable, unless the return is due to our error (damaged/incorrect product).
4. Exchanges
- We do not offer direct exchanges.
- If you need a different product, please return the original item (if eligible) and place a new order.
5. How to Initiate a Return
To start a return, please contact us at:
📧 [Insert Customer Support Email]
📞 [Insert Customer Care Number]
Provide your order number, product details, and reason for return. Our team will guide you through the process.
6. Exceptions
Opened or partially consumed products cannot be returned.
Gift cards, promotional items, or discounted products may not be eligible for return/refund.
7. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us at:
📍 Saporito’Ohs
📧 Email: [Insert your email]
📞 Phone: [Insert your number]